> ## Documentation Index
> Fetch the complete documentation index at: https://docs.okrapdf.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Common questions about OkraPDF

## Getting Started

<AccordionGroup>
  <Accordion title="How much free credit do I get?" icon="gift">
    New accounts start with \*\*$5 free credit** (~250 pages at $0.02/page). No credit card required. After you've used your free credit, you can add more from Settings.
  </Accordion>

  <Accordion title="What file types are supported?" icon="file">
    OkraPDF supports:

    * **PDF files** — native PDFs and scanned documents
    * **Images** — PNG, JPG, JPEG (converted to single-page PDF)

    We don't currently support Word docs, Excel files, or PowerPoint. Export those as PDF first.
  </Accordion>

  <Accordion title="Is there a file size limit?" icon="weight-hanging">
    Yes:

    * **Maximum file size:** 100 MB
    * **Maximum pages:** 500 pages per document

    For larger documents, consider splitting into smaller files.
  </Accordion>

  <Accordion title="How long does processing take?" icon="clock">
    Most documents process in **10-30 seconds**. Factors that affect speed:

    * Page count — more pages take longer
    * Scan quality — low-quality scans need more OCR processing
    * Table complexity — dense tables require more analysis
  </Accordion>
</AccordionGroup>

## Extraction Quality

<AccordionGroup>
  <Accordion title="How accurate is the OCR?" icon="bullseye">
    OkraPDF uses Google Document AI, which achieves **95%+ accuracy** on clean documents. Accuracy depends on:

    * **Document quality** — 300 DPI scans work best
    * **Text clarity** — handwriting is less accurate than typed text
    * **Language** — English has the highest accuracy
  </Accordion>

  <Accordion title="What if extraction has errors?" icon="triangle-exclamation">
    Use the Review feature:

    1. Click any extracted table or figure
    2. Compare side-by-side with the original
    3. Click to edit — AI suggests corrections
    4. Approve changes

    The AI only corrects based on what's in the original image. It won't add or invent data.
  </Accordion>

  <Accordion title="Can it handle scanned documents?" icon="scanner">
    Yes. OkraPDF handles both native PDFs (with embedded text) and scanned images. For best results with scans:

    * Use 300 DPI or higher resolution
    * Ensure pages are straight (not skewed)
    * Avoid shadows or dark edges
  </Accordion>

  <Accordion title="What about handwritten content?" icon="pen">
    Handwriting recognition is supported but less accurate than printed text. Complex or cursive handwriting may have lower confidence scores. Always verify handwritten content in the Review view.
  </Accordion>
</AccordionGroup>

## Tables and Figures

<AccordionGroup>
  <Accordion title="What table formats are detected?" icon="table">
    OkraPDF detects:

    * Standard grid tables with borders
    * Borderless tables (aligned by whitespace)
    * Multi-level headers
    * Merged cells
    * Tables spanning multiple pages
  </Accordion>

  <Accordion title="What counts as a 'figure'?" icon="image">
    Figures include:

    * Charts and graphs (bar, line, pie, etc.)
    * Diagrams and flowcharts
    * Photos and illustrations
    * Logos and signatures
    * Infographics
  </Accordion>

  <Accordion title="Are captions linked to figures?" icon="tag">
    Yes. When we detect a figure, we also look for nearby captions (like "Figure 1: Revenue Growth") and link them together in the extraction.
  </Accordion>
</AccordionGroup>

## Exporting Data

<AccordionGroup>
  <Accordion title="What export formats are available?" icon="file-export">
    * **CSV** — Opens in Excel, Google Sheets, any spreadsheet app
    * **JSON** — Structured data for developers
    * **Markdown** — For documentation and notes
    * **Clipboard** — Paste directly into spreadsheets
  </Accordion>

  <Accordion title="Can I export all tables at once?" icon="layer-group">
    Currently, you export tables one at a time. We're working on batch export features.
  </Accordion>

  <Accordion title="Is the original PDF structure preserved?" icon="sitemap">
    Yes. We preserve:

    * Table headers and column structure
    * Row order and cell alignment
    * Merged cell boundaries
    * Page location reference
  </Accordion>
</AccordionGroup>

## Privacy and Security

<AccordionGroup>
  <Accordion title="Where are my documents stored?" icon="cloud">
    Documents are stored in Google Cloud Storage with:

    * Encryption at rest (AES-256)
    * Encryption in transit (TLS 1.3)
    * Data centers in the United States
  </Accordion>

  <Accordion title="Is my data used to train AI models?" icon="brain">
    **No.** Your documents are never used to train AI models. We use Google Document AI and other services that process your data but don't retain it for training.
  </Accordion>

  <Accordion title="Can I delete my documents?" icon="trash">
    Yes. Delete any document from your library at any time. Deleted documents are removed from our storage within 24 hours.
  </Accordion>

  <Accordion title="Who can see my documents?" icon="lock">
    Only you. Documents are isolated per account. We don't share your data with other users or third parties (except our infrastructure providers listed in our privacy policy).
  </Accordion>
</AccordionGroup>

## Account and Billing

<AccordionGroup>
  <Accordion title="How do credits work?" icon="coins">
    OkraPDF uses a prepaid credit system:

    * Add credits from Settings (min \$5, no processing fee)
    * OCR costs \$0.02 per page
    * Chat costs the actual API cost (typically \$0.01-0.05/message)
    * Credits never expire
    * Failed uploads are automatically refunded
  </Accordion>

  <Accordion title="What happens when I run out of credits?" icon="battery-empty">
    You can still view and export previously processed documents. To process new documents or chat, add credits from Settings.
  </Accordion>

  <Accordion title="Can I get a refund?" icon="rotate-left">
    Failed document processing is automatically refunded. For other refund requests, email [support@okrapdf.com](mailto:support@okrapdf.com).
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="My upload is stuck" icon="spinner">
    Try these steps:

    1. Refresh the page
    2. Check your internet connection
    3. Try a smaller file (under 50 MB)
    4. Clear browser cache and retry

    If still stuck, email [support@okrapdf.com](mailto:support@okrapdf.com) with your document details.
  </Accordion>

  <Accordion title="Tables aren't being detected" icon="table-cells">
    Some tables may not be detected if:

    * The table lacks clear structure (no borders, inconsistent spacing)
    * It's actually a formatted list, not a table
    * The scan quality is too low

    Try uploading at higher resolution or with a cleaner scan.
  </Accordion>

  <Accordion title="Export isn't working" icon="download">
    1. Ensure pop-ups aren't blocked
    2. Try a different browser
    3. Use "Copy to Clipboard" as an alternative
    4. Check if your browser has sufficient permissions
  </Accordion>
</AccordionGroup>

## Still have questions?

<Card title="Contact Support" icon="headset" href="mailto:support@okrapdf.com">
  Email us at [support@okrapdf.com](mailto:support@okrapdf.com) — we typically respond within 24 hours.
</Card>